You have 15 days from the day you receive the item to decide if an item is right for you. YES I AM KEN will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered, fragranced or worn and that all labels and tags are attached. Underwear/swimwear bottoms are final sale for hygienic reasons. If item if found to be damaged, soiled, washed, altered, fragranced or worn or if any tags are missing, the item will be returned back to the customer with details surrounding why the returned item was not accepted.
Please note, special collections, sale items and designer collaborations may be subject to a return policy, that may differ from our standard return policy above
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.